Store Policy

Processing Times
Most orders are processed within 2- 4 business days unless otherwise stated. For extra questions regarding shipping and fulfillment, please see the FAQ page.

Preorders are shipped once items are in hand and after quality inspection. Check the items description for an ETA on when it is expected to arrive. This may take up to 4 months!

Address Changes
Changes to addresses can be made before the label has been created. Once the item has been shipped, it will be out of my control! Please email me at curiousnaturestudio@gmail.com right away if you need to update your address.

Order Cancellations
You may cancel orders before the item(s) have been shipped. Payments will be refunded to the original source and will require a processing time of up to 5 business days. To submit a request to cancel your order, please email me at curiousnaturestudio@gmail.com with your name and order number.

Damaged or Lost Goods
If your items are damaged or missing please email me name/order number and photos of the items that were included. We do not replace orders stolen from doorsteps.